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Medical Secretary

A medical secretary is a person who performs various administrative and supportive tasks for practitioners, depending on the practice requirements, and is an important link between the practitioner and their patients. As well as normal secretarial duties they will usually require knowledge of medical terminology and familiarity with various medical procedures and business practices. The medical secretary can be based on-site at one of the practitioner's places of work, e.g. a hospital, clinic or private consulting room, or can work remotely, even being based at their own home. They may also be known as a Personal Assistant (PA) or Practice Manager and their main duties are generally: 

 

  • patient liaison, always by telephone and often face-to-face
  • appointment scheduling
  • billing patients and dealing with payments (this function is often undertaken by a third-party organisation)
  • compiling and recording medical charts, reports and correspondence
  • general office filing and administration, including dealing with incoming and outgoing mail
  • dealing with incoming and outgoing emails
  • providing support to the practitioner and possibly other medical staff

 

Further duties can include marketing, practice accounting and anything else the practitioner requires in order to run their practice.

 

Medical secretaries can work for the practitioner on a part-time or full-time basis and can be:

  • employed directly by the practitioner
  • self-employed
  • employed by a company that provides secretarial support
  • formally employed by the NHS but working additional hours supporting the practitioner's private practice

Data elements required and their visibility to insurer and hospital organisations:​

 FIELD

 DESCRIPTION

INSURER

HOSPITAL

Med Sec Title

The standard form of address used to proceed the medical secretary's name.

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 Name

The combination of words by which the medical secretary is called or known. Further details on this separate standard can be found here.

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Med Sec Contact Type

The preferred address of the medical secretary, whether correspondence, billing or at a listed private practice facility.

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Address - correspondence

Indication of which correspondence address is to be linked to the medical secretary. This can either be the address of a private medical facility used by the practitioner or another address, inputted by the practitioner. Further details on this separate standard can be found here.

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 Telecoms - correspondence

The telecommunications associated with the correspondence address. Further details on this separate standard can be found here.

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Address - billing

Indication of which billing address is to be linked to the medical secretary. This can either be the address of a private medical facility used by the practitioner or another address, inputted by the practitioner. Further details on this separate standard can be found here.

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Telecoms - billing

The telecommunications associated with the billing address. Further details on this separate standard can be found here.

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Primary Telecom

The preferred method of contact for the medical secretary from a choice of email, telephone, mobile and fax.

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Med Sec Working Hours

The start and finish times, allocated by days of the week, that the medical secretary is working for the practitioner at that address and any associated private medical facility.

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Hospitals/ Practices Managed

The site(s) where the practitioner sees patients and which is/are managed by the named medical secretary.

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Red = Mandatory  Blue = Conditional  Green = Automatically populated