Customer Services

We are currently experiencing a higher than normal volume of calls and emails to our customer service team.

We are dealing with your enquiries as quickly as possible but please bear with us during this time.

We apologise for any inconvenience this may cause.

Data Security

Securely transfer messages to in the healthcare industrySecurity and Compliance 

Information security is at the heart of Healthcode's operation. Achieving ISO/IEC 27001:2013 certification demonstrates to our clients our commitment to maintaining data security systems of the highest standards. Additionally, we have achieved and maintained accreditation with the Government-backed Cyber Essentials scheme, passing stringent independent evaluation of our systems by IT Governance.

 

insurer iconProtecting your patient data

Our systems are secured in accordance with internet banking conventions, using 2048-bit certificates for full end-to-end encryption, and are protected within infrastructure physically located in the UK. The data are protected by user credentials and role-based control.

The PPR is a central reference point Enterprise Proof

Our suite of solutions shares a common infrastructure across Healthcode’s range of services, which is of enterprise quality and designed to contain no single point of failure. 

Invoice icon24/7 data back up and disaster recovery 

A back-up copy of the data is taken daily and is securely stored in a separate EU facility.